Reduction in Workplace Violence
In 2008, the Occupational Safety and Health Administration (OSHA) and the Joint Commission, independent of each other, released new standards requiring administrators to provide leadership in addressing issues of workplace violence. Workplace violence is a growing threat for all employees in human services, as evidenced by data released by the Bureau of Labor Statistics showing that workplace violence was reduced in all sectors of the U.S. except for health care occupations. (Janocha & Smith, 2010)
The Mandt System has provided the framework for staff training and development, to increase workplace safety throughout the United States, Canada, and Australia, in all human service sectors. Our unique combination of relationally based training, trauma informed services, neuro-sensory integration, and positive behaviour support provide organizations with the most comprehensive program to do more than crisis intervention and anger management.
Hospitals, Group Homes, Public as well as specialized schools, mental health centers, Residential Treatment Centers, and juvenile correction centers which use The Mandt System have all reported significant decreases in injury rates for staff and individuals served. However, workplace violence encompasses far more than just aggression by individuals seved. The “relational violence” between staff in human service organizations is estimated to cost organizations in the US more than $1.4 billion per year. (Tunajek, 2007) The focus of The Mandt System is not just on aggression by service users; it focuses primarily on the aggression between service providers.
As a result, organizations have been able to increase the morale of staff, decrease turnover of staff, and empower staff to be more effective in their teamwork, as teamwork is nothing more than “Relationships in Action.” (The Mandt System, 2010)
Training staff in “the prevention and use of restraint” is a requirement in all human service sectors. When organizations seek a program to provide the minimum amount of training needed to satisfy regulatory expectations. The Mandt System® is almost never chosen. Our focus is on doing more than the minimum required to keep people safe. Our approach to training staff in The Mandt System® is based on relationships and therefore, we ask this question: “Would I have peace of mind if the people I am training were providing services to someone I love?” We seek, in our program, to help organizations to develop their staff, not just train them.
Developmental Services of Nebraska, in their 2009 newsletter, synopsized their experience in the following way:
“Dignity and respect are the cornerstone upon which DSN was founded, and The Mandt System helps us to identify how we will live that principle every day, in every interaction, in all that we do. . . . DSN is beginning to see the results of these efforts. Most remarkably, statistics show that the use of physical intervention of those we support has been reduced by 140% in the past two years. Along with the reduction in physical intervention, relationships are being strengthened, and people are gaining experience in self-management of their behaviour. The result is immeasurable for the people the agency supports and its employees. We continue to monitor use of physical interventions and strive to reach the goal of the provision of coercion-free supports. ”
Independent Opportunities in Kentucky saved almost a million dollars during a 4 ½ year period, and in 2010 did only 3 restraints in their statewide operations.
“I deeply appreciate the Mandt System trainers’ and organization’s helpfulness in making your training system as understandable and memorable as possible. We have never regretted our decision to teach the Mandt System.”
Lennie Jahn Residential QHSP FAYCO Enterprises, Inc.
“I always enjoy talking with people about how I feel the Mandt System can benefit people in their professional and their personal lives. It is a program that works best when it is embraced by the participant. I am truly honoured to be associated with such a great group of people. . . .”
Jennifer Lugen Lutz Big Lakes Developmental Center, Inc. 1416 Hayes Drive Manhattan KS 66502
“We’ve used it (The Mandt System) for a long time and it’s the best system we’ve ever used. It’s the only system we’ve used that truly teaches treating people with dignity and respect in all situations.”
Glenda Smith Florida Care Properties, Inc. 1065 W Congress Street Brookhaven MS 39601
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