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PROGRAMS INFO
Training > Reducing Workplace Violence > Conceptual
Relational/Conceptual
“Reducing Workplace Violence means Increasing Workplace Safety
through Positive Behavior Supports”
Conceptual Level Training
Remember that injury does not have to be physical. As children many of us said, “Sticks and stones will break my bones but words will never hurt me.” Truth be told, most of us were wounded far worse by words than any stick or stone that could be hurled. In the Relational chapters, you were introduced to the concepts of Interactions, Incidents, and Crises. The intention of The Mandt System® is to give you the tools needed to keep interactions at the interaction level. Therefore, the Conceptual Chapters now focus on using skills and competencies
We designed the Conceptual Chapters for you, if you interact on a daily basis with people who may become uncooperative. We feel that the Conceptual Chapters provide an adequate level of interpersonal interaction for use in most situations. We emphasize the use of a gradually progressive system of alternatives that involves the least restrictive means of interpersonal interaction.
Once healthy relationships have been established, there are four core competencies we want to give you so you can not only build healthy relationships but also use skills to address conflicts and meet unresolved needs. These next four chapters now focus on using skills and competencies.
Chapter Four: Trauma Informed Services
This chapter was written to help you work better with people who have experienced significant and in many cases ongoing trauma. There are people who may have experienced some type of traumatic event that was a “one time” occurrence, such as a natural disaster. Or they may have been victimized by other people: terms like abuse, exploitation, dehumanization, degradation can best describe what has happened to the person.
At a conceptual level, we want to give you the background information that may help you to become more aware of the effects of trauma on the people you serve, and provide a safer environment in which they can live, learn, work, and play with an increased feeling of safety. It may also give you the ability to support people and to respond to them in ways that do not retraumatize them.
- Two Models to Understanding Traumatic Stress
- Responding to Acute Episodic Trauma
- The Effects of Trauma - Interpersonal Violence
Chapter Five: Positive Behavior Support
This chapter was written to help people implement behavior support plans, not to write them. The more people know about positive behavior support, the easier it will be to help the people writing those plans by giving them the information they need. and to implement the approaches within support plans. This chapter focuses on:
- Two Views of behavior
- Antecedent - behavior - Consequence Model
- Setting Events
- Relationships and behavior
- Understanding Positive behavior Intervention and Supports
- Assessments
- Intervention Strategies
- The Crisis Cycle and behavior Support Interventions
Chapter Six: Liability and Legal Issues
This chapter provides an introduction to the legal issues surrounding the provision of services to people in educational, developmental disabilities, mental health and substance abuse, and other human services settings. Since none of us are attorneys, we cannot give legal advice, but we can give legal education by sharing the knowledge we have gained through the use of our skills and competencies as administrators, educators, social workers, expert witnesses, and direct support professionals. This chapter focuses on:
- Defining Liability
- Standards of Care
- Personal Liability and the Basis for Litigation
- Supervisory and Organizational Liability
- Reasonable Person Standard
- Reducing Exposure to Lawsuits
Chapter Seven: Medical Risk Factors
This chapter was written to provide an overview of the risks of physical restraint, using literature written by medical professionals. None of the authors of this chapter are licensed medical professionals. If you have any concerns about the health and welfare of people, whether people who receive services or people who give services, seek the advice of a licensed medical professional. This chapter focuses on:
- The Risks of Restraint Use
- CWLA Best Practice Guidelines
- Special Risks in Restraining Small Children
- Risk of Injury to Staff
